Help centre
Common questions, or send us a message below if you need something specific.
How do I book a ticket?
Find an event, choose your ticket type and quantity, and continue to checkout. Then You will choose to get your tickets by email, PDF download, or both.
What payment methods can I use?
Preferrably: mobile money (MTN, Airtel) and major cards. We never see or store your card details.
I did not get my ticket email. What do I do?
Use Find my ticket and enter the email and phone number you booked with. If it matches a confirmed booking, we shall resend it immediately.
I lost my phone or forgot it at home. Can I still get in?
Speak to the event's staff at the entrance. They will do what they can to help. Make sure you can access your ticket, by email or downloaded PDF, as you reach out.
Can I get a refund?
Refund policies are set by each event's organizer. Contact us with your booking details and we shall help with their help.
How do I start selling tickets for my own event?
Create a free organizer account, then add your event and ticket types, and submit it for review. Once approved it will go live and starts to take bookings.
When and how do organizers get paid?
All payments are collected centrally. We deduct our commission after the event and pay organizers out.